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Membership, publishing and retention focused organisations

As a membership, publishing or "retention focused" organisation you may be looking for help with the following:
  • Generating new customers / members / subscribers
  • Developing member / customer benefits – to maximise customer satisfaction and renewal
  • Managing and automating the sales and renewals processes
  • Developing cohesive communications programmes and having a Customer Relationship Management (CRM) system that supports this effectively.
  • The development of customer satisfaction surveys and quantitative / qualitative research to identify positive statements, key drivers of satisfaction and areas to be addresses
  • Results focused – using processes and data to improve productivity, understanding about what is and isn’t working and subsequently improve results
Our broad marketing expertise coupled with a specialism in direct and online marketing, customer relationships management and sales process development mean that we are ideally placed to help organisations that are heavily reliant on retaining customers.
We have experience of working with a number of member and subscriptions driven organisations including Financial Times, BUPA, Local Government Employers, Book Data, MWB Business Exchange and Herefordshire Alliance.

Read our testimonials
Read our case studies

Contact us now to see how we can help your organisation.
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